Your strategies may be right on target, but your day-to-day office processes may seriously compromise your success.
We work with our clients to help them more effectively respond to the needs of prospective and current students, enhance staff productivity, and ensure effective "hand-offs" between offices. Operational “audits” typically involve a review of organizational structures and job descriptions, staff training programs, system and paper flow processes, standard reporting protocols, linkages with other offices, and policies that affect timeliness and customer service.
Jim Scannell asks, how often do you review the administrative policies and procedures that affect your students? Read more here: Organizational Effectiveness.