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“We’ve used Scannell & Kurz for operational audits of both our admissions and financial aid offices. They’re very professional, very thorough, and most importantly, their deliverables are immediately actionable. We’ve seen dramatic improvements in our operations, and the desired effect in our enrollment outcomes – couldn’t be happier." 

Scott James
Associate Vice President for Enrollment Management
Salem State University

 

Admissions and Financial Aid Operational Reviews

As they say, you never get a second chance to make a first impression. Knowing this reinforces the idea that the initial -- and continuing -- delivery of services to your students and their families is as important as student recruitment strategies and financial aid strategies.

Your strategies may be right on target, but your day-to-day office processes may seriously compromise your success.

S&K Methodology

We work with our clients to help them more effectively respond to the needs of prospective and current students, enhance staff productivity, and ensure effective "hand-offs" between offices. Operational “audits” typically involve a review of organizational structures and job descriptions, staff training programs, system and paper flow processes, standard reporting protocols, linkages with other offices, and policies that affect timeliness and customer service.

 


Jim Scannell asks, how often do you review the administrative policies and procedures that affect your students? Read more here: Organizational Effectiveness.